May 8th, 2024
A more streamlined support experience for faster fixes!
What's New?
Say goodbye to lengthy troubleshooting! We've introduced a new feature that lets you grant temporary access to your Rapyd dashboard directly to our support team. This allows our team to quickly see relevant information and fix issues affecting your website or dashboard functionalities much faster.
Some benefits of this include:
Faster Resolutions: Our support team can diagnose issues directly, leading to quicker fixes.
Improved Accuracy: They have access to relevant information for a more precise diagnosis.
Simplified Communication: No need to explain technical details – they can see it themselves!
How It Works
To grant our support team access to your Rapyd dashboard, follow these steps:
Log in to your Rapyd dashboard and click the "Get Help" button.
From the dropdown menu, select "Support Access."
Click "Approve Rapyd access" to grant temporary access. Remember, you're always in control!
This feature has some built-in limitations for your peace of mind:
Our team can only view your dashboard, not perform sensitive actions like adding users or modifying billing.
Access expires automatically after 14 days for added security.
You can revoke access anytime directly through the "Support Access" menu.
Learn More
For a step-by-step guide, visit our Knowledge Base article here: How to Give Dashboard Access to Rapyd's Support Team