Changelog

We're thrilled to announce significant enhancements to our dashboard file manager, designed to streamline your workflow and boost productivity.

What's New?

Duplicate files and folders

You can quickly and easily duplicate files in the Rapyd file manager. This makes troubleshooting a bit faster and easier, and you don't need to worry about using an FTP client. Note that duplicated files will be appended with "-1".

Move files and folders

Use the file manager to move your files and folders to any other area of your file tree. This is especially handy with the Duplicate feature!

How It Works

This is an enhancement to our dashboard’s file manager, which can be found in the Settings section of the left-hand menu for your site.

Once you’re in the file manager, click the three dots to the right of a file or directory’s name and an action menu will appear. Click either Duplicate or Move, and you’re good to go!

Learn More

For a more details about how to use the file manager in the Rapyd dashboard, check out our knowledge base guide: Introduction to File Manager on the Rapyd Dashboard

What's New?

Say goodbye to lengthy troubleshooting! We've introduced a new feature that lets you grant temporary access to your Rapyd dashboard directly to our support team. This allows our team to quickly see relevant information and fix issues affecting your website or dashboard functionalities much faster.

Some benefits of this include:

• Faster Resolutions: Our support team can diagnose issues directly, leading to quicker fixes.

• Improved Accuracy: They have access to relevant information for a more precise diagnosis.

• Simplified Communication: No need to explain technical details – they can see it themselves!

How It Works

To grant our support team access to your Rapyd dashboard, follow these steps:

1. Log in to your Rapyd dashboard and click the "Get Help" button.

2. From the dropdown menu, select "Support Access."

3. Click "Approve Rapyd access" to grant temporary access. Remember, you're always in control!

This feature has some built-in limitations for your peace of mind:

• Our team can only view your dashboard, not perform sensitive actions like adding users or modifying billing.

• Access expires automatically after 14 days for added security.

• You can revoke access anytime directly through the "Support Access" menu.

Learn More

For a step-by-step guide, visit our Knowledge Base article here: How to Give Dashboard Access to Rapyd's Support Team

We’re excited to announce two big features, all wrapped up in one small button. Our Get help button aims to make it easy to access important help resources, and the Rapyd Feedback Center is a portal that allows you to stay up to date with our product development and actively participate in the future of Rapyd!

What’s New?

Get Help Button

The Rapyd dashboard now has a Get help button in the main menu that makes contacting our support team, finding helpful guides, and sharing product feedback easier than ever. We’ve introduced this feature to empower you to find what you need when you need it.

Clicking the Get help button opens a small menu that contains four sections:

• Resources

  Here you can find handy links to our Getting Started Guide, the full Knowledge Base, and the Rapyd Blog.

• Product

  This section has links to give feedback, see our product roadmap, and our product changelog.See below for more about giving feedback.

• Support

  This section offers another way to get in contact with our support team. You can Start a live chat or view tickets that you currently have open.

• Account support plan

  This area shows information about your account’s support plan as well as a link to manage your support plan.

Rapyd Feedback Center

From day one, a major goal of ours was to make sharing feedback a seamless and meaningful experience. With the Rapyd feedback center, we’re a major step closer to this goal.

You can access the feedback center either through the Get help button mentioned above, or you can go directly to feedback.rapyd.cloud, where you’ll see three tabs: Feedback, Roadmap, and Changelog.

• Feedback

  This is an interactive board where you can post feedback and see new, top, and trending feedback that other Rapyd users have shared.

• Roadmap

  Here you can see and interact with what we have planned for development!

• Changelog

  This is a running log of updates, big and small, so you have context about why we released a certain feature and how you can make the most of it.

How It Works

To start using these new features, simply log into your Rapyd account and click on the Get help button. From there, you can give feedback through a popup that appears, which goes straight to our feedback center as a post.

If you want to access the Feedback Center directly, you can go to feedback.rapyd.cloud, or simply click Product roadmap or Changelog in the Get help button. To log in to the feedback center, use your Rapyd Dashboard credentials.

Say goodbye to contacting our support team whenever you want to restore a backup of your site. You can now restore site backups from directly in the dashboard.

What's New?

We've finished building and testing the functionality of the restore backups feature, and now it's all yours. From the Backups area of the dashboard, select the backup version that you wish to restore and click Restore.

The process usually takes about 5-10 minutes, but if your site is very large, it may take longer. While your backup is being restored, we switch your site into the WordPress maintenance mode, but this will disappear automatically when the restore is complete.

Some other important notes to keep in mind when restoring backups are:

• To restore a backup, you must have taken a backup within the past hour. If you haven't, our dashboard will prompt you to do so. This is so that there is a reliable rollback version just in case something goes wrong during the backup recovery process. We plan to automate this as part of the entire restore backup process in the future.

• If a backup recovery stalls, contact our support team. We’ve got a process in place to fix it.

• You’ll receive some emails during the recovery process - once when the recovery begins and another when it is complete.

• Restoring a site backup includes web files and the database.

Learn More

You can learn more about restoring backups in the dashboard in the following knowledge base article: How to Restore a Backup

We've rolled out a feature that displays the status of the backup download link creation process in the form of a percentage. This feature allows you to manage your time more efficiently while you wait for the link to be ready, as the link preparation process can take anywhere from a few minutes to a few hours depending on the size of the site backup.

How It Works

Download a backup as you normally would in the dashboard. Then, every minute, our dashboard checks on the status of the download link creation process and displays it in the backups area of the dashboard.

Learn More

See our Knowledge Base article on how to download backups of your site from the dashboard: How to Download a Site Backup

Our Lite plan lets you host your low-traffic and static websites on Rapyd alongside your dynamic and resource-hungry sites. Now you can add this plan to your order before you checkout.

What's New?

Before, you could only purchase Lite plans from the Rapyd dashboard. This meant that you needed to make your initial purchase, then make another purchase later on. We've made this process a bit easier. Now, when you sign up for Rapyd, you can add Lite plans to your cart to purchase at the same time as your Developer, Startup, Performance, or Enterprise plan.

Learn More

See more about Lite plans in the following knowledge base article: Comparing Rapyd Plans

As we continue to listen to customer feedback and roll out new features, we've needed to rethink how we present plan information before purchase. We think we did a pretty alright job!

What's New?

You'll now see a nifty window that shows a bunch of important information about the plan that you've selected. All you have to do is hover over the question mark icon and the window will appear.

Learn More

If you want to see more detailed breakdowns of all Rapyd plans, check out the following knowledge base article: Comparing Rapyd Plans

Nobody likes dealing with multiple time zones more than they have to, so we made backup scheduling a bit easier for you!

What's New?

Scheduling backups is no longer only in UTC—you can now specify the timezone that you prefer. This makes it a bit easier to schedule your backups during off-peak hours.

The timezone that you set will be visible in the backups area and the backups will take place at that time, but the details for each completed backup will still be shown in UTC.

Learn More

If you'd like to learn more about scheduling backups, check out our knowledge base article: Creating and Managing Backups