Updates

We’ve introduced new features to give you more control over team permissions and a smoother invitation flow for your Rapyd dashboard.

What’s New?

Domain Management Permissions

You can now grant or remove access to domain management for team members. This new permission adds flexibility to how you control access to sensitive settings.

You can grant this permission when inviting a new team member. If you need to update permissions later, you can easily modify a team member’s access in the Teams section of the dashboard.

Improved Invitation Flow

We've also refined the invitation process by adding a final confirmation step to ensure better clarity and control. Before sending an invite, you’ll now see a summary that shows exactly who the invitation is going to and what permissions they’ll receive. This extra step adds a layer of reassurance, preventing any mistakes in access management.

Learn More

If you want to learn more about Teams, check out the following knowledge base guides;

• Team Roles & Permissions

• Navigating the Team Section on the Rapyd Dashboard

We’re excited to introduce Sign in with Google, making it even easier for you to access your Rapyd dashboard.

• You can now log in using your Google email address, saving you time and reducing the need to remember extra login credentials.

• Simply click the Sign in with Google button on the login page.

• For first-time users, you’ll just need to complete a quick authentication step to grant permission to Rapyd.cloud.

What this means for you: Faster, hassle-free logins and seamless access to your dashboard. By using your Google account, you enhance security and simplify the sign-in process, letting you focus more on what matters.

We’ve added a new feature allowing you to expand your local SSD storage, giving you more flexibility to scale your plan as your site grows.

What's New?

Now, you can increase your local SSD storage in 50GB increments, providing more space for your growing needs.

• Flexible SSD Storage: Add more local SSD storage to your current plan. You can increase your storage in 50GB blocks for USD $7 per month.

• Easy to Add: You can quickly and easily select the amount of additional storage you need from the edit plan modal. The total cost, prorated to your next billing date, will be displayed before confirming your choice.

• Plan Upgrades: If you upgrade to a higher plan that includes more storage (e.g., from Startup to Performance), any storage add-ons will automatically be absorbed into the new plan’s allocation, saving you from additional charges.

• Annual Plans: For annual subscriptions, storage add-ons are charged upfront for the year and prorated.

How It Works

To add more storage:

1. Navigate to Billing > View subscription > Edit plan (pencil icon).

2. Under Local Storage, choose how much additional space you want.

3. Review the total cost and confirm the change by clicking Change plan. The new charge will be prorated, and you’ll receive an updated subscription receipt.

Important Notes

• Storage cannot be removed while the plan is connected to a site, but it can be removed if the plan is empty.

For more details on adding local storage, check out our knowledge base.

What’s New?

Stay informed and in control with our new Status Page. This feature empowers you to track real-time updates on the operational status of our infrastructure, including hosting services and the user dashboard.

You can access our status page here: https://status.rapyd.cloud/

How It Works

You can also always access the status page either from the Rapyd dashboard or from our homepage.

• Dashboard: Click Get help in the main nav

• Homepage: In the Resources menu item, then Product > System Status

On the status page you’ll see real-time status of:

• The User Dashboard

• Rapyd Infrastructure

• Hosting Services for each region (DNS resolvers and cluster server)

With our new status page, you’ll be able to stay on top of any critical infrastructure issues and act accordingly.

We've made some major performance enhancements to WooCommerce, making your online store faster and more efficient for both you and your customers.

What's New?

We've supercharged WooCommerce performance on the Rapyd platform through two key enhancements:

• Elasticsearch Integration: By integrating the ElasticPress plugin and a local Elasticsearch server, we've dramatically improved the speed and efficiency of your product searches. This means your customers can find what they're looking for faster, resulting in a smoother shopping experience.

• LiteSpeed Cache for WooCommerce: This advanced caching solution, featuring "smart purge" technology, ensures that your cache remains up-to-date, keeping your pages loading incredibly quickly. Additionally, Live Cart provides each customer with a dedicated private cart cache using LiteSpeed Edge Side Includes (ESIs), which means each user's cart is stored in their own private cache for an exceptionally smooth shopping experience.

How It Works

These new features can be managed from the WooCommerce tab in the site management area, which is visible for any site that has WooCommerce installed.

• New WooCommerce Sites: These enhancements are automatically enabled for new WooCommerce installations. Simply check the "Add WooCommerce to this site" checkbox during the Add Site flow.

• Existing WooCommerce Sites: For sites that already have WooCommerce installed, you can activate these new features by navigating to the WooCommerce tab in your Rapyd dashboard and turning them on.

Important Note:

These performance enhancements are available for Developer plans and above. If you're on a Lite plan, we encourage you to consider upgrading to unlock the full potential of your online store.

Learn More

For detailed instructions and additional information, please visit our knowledge base guide: Getting Started with WooCommerce on Rapyd

We're thrilled to announce significant enhancements to our dashboard file manager, designed to streamline your workflow and boost productivity.

What's New?

Duplicate files and folders

You can quickly and easily duplicate files in the Rapyd file manager. This makes troubleshooting a bit faster and easier, and you don't need to worry about using an FTP client. Note that duplicated files will be appended with "-1".

Move files and folders

Use the file manager to move your files and folders to any other area of your file tree. This is especially handy with the Duplicate feature!

How It Works

This is an enhancement to our dashboard’s file manager, which can be found in the Settings section of the left-hand menu for your site.

Once you’re in the file manager, click the three dots to the right of a file or directory’s name and an action menu will appear. Click either Duplicate or Move, and you’re good to go!

Learn More

For a more details about how to use the file manager in the Rapyd dashboard, check out our knowledge base guide: Introduction to File Manager on the Rapyd Dashboard

What's New?

Say goodbye to lengthy troubleshooting! We've introduced a new feature that lets you grant temporary access to your Rapyd dashboard directly to our support team. This allows our team to quickly see relevant information and fix issues affecting your website or dashboard functionalities much faster.

Some benefits of this include:

• Faster Resolutions: Our support team can diagnose issues directly, leading to quicker fixes.

• Improved Accuracy: They have access to relevant information for a more precise diagnosis.

• Simplified Communication: No need to explain technical details – they can see it themselves!

How It Works

To grant our support team access to your Rapyd dashboard, follow these steps:

1. Log in to your Rapyd dashboard and click the "Get Help" button.

2. From the dropdown menu, select "Support Access."

3. Click "Approve Rapyd access" to grant temporary access. Remember, you're always in control!

This feature has some built-in limitations for your peace of mind:

• Our team can only view your dashboard, not perform sensitive actions like adding users or modifying billing.

• Access expires automatically after 14 days for added security.

• You can revoke access anytime directly through the "Support Access" menu.

Learn More

For a step-by-step guide, visit our Knowledge Base article here: How to Give Dashboard Access to Rapyd's Support Team

We’re excited to announce two big features, all wrapped up in one small button. Our Get help button aims to make it easy to access important help resources, and the Rapyd Feedback Center is a portal that allows you to stay up to date with our product development and actively participate in the future of Rapyd!

What’s New?

Get Help Button

The Rapyd dashboard now has a Get help button in the main menu that makes contacting our support team, finding helpful guides, and sharing product feedback easier than ever. We’ve introduced this feature to empower you to find what you need when you need it.

Clicking the Get help button opens a small menu that contains four sections:

• Resources

  Here you can find handy links to our Getting Started Guide, the full Knowledge Base, and the Rapyd Blog.

• Product

  This section has links to give feedback, see our product roadmap, and our product changelog.See below for more about giving feedback.

• Support

  This section offers another way to get in contact with our support team. You can Start a live chat or view tickets that you currently have open.

• Account support plan

  This area shows information about your account’s support plan as well as a link to manage your support plan.

Rapyd Feedback Center

From day one, a major goal of ours was to make sharing feedback a seamless and meaningful experience. With the Rapyd feedback center, we’re a major step closer to this goal.

You can access the feedback center either through the Get help button mentioned above, or you can go directly to feedback.rapyd.cloud, where you’ll see three tabs: Feedback, Roadmap, and Changelog.

• Feedback

  This is an interactive board where you can post feedback and see new, top, and trending feedback that other Rapyd users have shared.

• Roadmap

  Here you can see and interact with what we have planned for development!

• Changelog

  This is a running log of updates, big and small, so you have context about why we released a certain feature and how you can make the most of it.

How It Works

To start using these new features, simply log into your Rapyd account and click on the Get help button. From there, you can give feedback through a popup that appears, which goes straight to our feedback center as a post.

If you want to access the Feedback Center directly, you can go to feedback.rapyd.cloud, or simply click Product roadmap or Changelog in the Get help button. To log in to the feedback center, use your Rapyd Dashboard credentials.