We’re excited to announce two big features, all wrapped up in one small button. Our Get help button aims to make it easy to access important help resources, and the Rapyd Feedback Center is a portal that allows you to stay up to date with our product development and actively participate in the future of Rapyd!

What’s New?

Get Help Button

The Rapyd dashboard now has a Get help button in the main menu that makes contacting our support team, finding helpful guides, and sharing product feedback easier than ever. We’ve introduced this feature to empower you to find what you need when you need it.

Clicking the Get help button opens a small menu that contains four sections:

• Resources

  Here you can find handy links to our Getting Started Guide, the full Knowledge Base, and the Rapyd Blog.

• Product

  This section has links to give feedback, see our product roadmap, and our product changelog.See below for more about giving feedback.

• Support

  This section offers another way to get in contact with our support team. You can Start a live chat or view tickets that you currently have open.

• Account support plan

  This area shows information about your account’s support plan as well as a link to manage your support plan.

Rapyd Feedback Center

From day one, a major goal of ours was to make sharing feedback a seamless and meaningful experience. With the Rapyd feedback center, we’re a major step closer to this goal.

You can access the feedback center either through the Get help button mentioned above, or you can go directly to feedback.rapyd.cloud, where you’ll see three tabs: Feedback, Roadmap, and Changelog.

• Feedback

  This is an interactive board where you can post feedback and see new, top, and trending feedback that other Rapyd users have shared.

• Roadmap

  Here you can see and interact with what we have planned for development!

• Changelog

  This is a running log of updates, big and small, so you have context about why we released a certain feature and how you can make the most of it.

How It Works

To start using these new features, simply log into your Rapyd account and click on the Get help button. From there, you can give feedback through a popup that appears, which goes straight to our feedback center as a post.

If you want to access the Feedback Center directly, you can go to feedback.rapyd.cloud, or simply click Product roadmap or Changelog in the Get help button. To log in to the feedback center, use your Rapyd Dashboard credentials.